If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.
Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, DESMO reserves the right, at its sole discretion to levy an additional fee.
Goods returned in opened packaging need to be returned in a condition that is fit for resale. Consumables can only be returned if they have not been opened.
All products being shipped back to DESMO should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped us; DESMO will not be liable for the damages. It is recommended to insure any items that you send to us.
All products sold by DESMO are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.
Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to DESMO, but DESMO will cover the return shipping costs back to the customer.
In the unlikely event that a product sold by DESMO is DOA (Dead on arrival) we will arrange for a courier to collect the item from you and will cover the shipping costs both ways. It’s just another way to insure you have a great shopping experience.